Hi LandofOz,
Thanks for bringing this to our attention yet again.
We did resolve the issue previously and my tech guys are looking into why this is happening yet again. What I can tell you is that this is only affecting certain accounts so not everyone will encounter this problem.
Okay…I’ve just been informed that everything should be back to normal now.
I’m very sorry for any inconvenience this has caused!
Please let me know if you are still experiencing problems or if there is anything else?
Thanks,
Nicole.