William-
My last e-mail to Sara asked for help to get my money back. Her only response was that I have to contact the cashier directly. My last e-mail to the cashier, two days ago, asking for my deposit back was never answered. I am playing the ring games, under your new rules – the ones which you changed in the middle of your promotion, after I made my deposit – because I have no choice. It is apparently the only way I have a chance to get my money back. I wouldn’t mind so much except it is very difficult to ever find an active ring game table at your site, and when it is active there are only one or two other players. This means you hardly have a chance to make a reasonable hand selection to play the flop before the blinds eat away more money from your stake than you will get released from the freeroll winnings for playing. Add to this your crazy software and your site has to rank as one of the worst in existence.
You have lots of software bugs. Here are some examples:
I lost 17,000 chips once when I had three kings and someone WHO HAD FOLDED PRE-FLOP won the pot with two pairs.
When there were just two of us at one table in a MTT (every other player was sitting out), whoever won the pot didn’t get the chips – they just disappeared.
Another player I know said that three time while they were playing, the lost with a full house to a lesser hand.
I was at a table with everyone else sitting out. Every time I was small blind, the software gave me one second to place a bet, and didn’t accept any of my mouse clicks so I always missed the pot as small blind.
The hands often proceed so fast at showdown, you can’t see the cards the players have.
I reported most of these bugs after the first day I played on your site. Last look – none of them have been fixed.