Hi all,
Sorry Tim but I couldn’t find it. I just cleaned out everything this morning that wasn’t necessary.
I’d like to note that I’m not picking on WS. this is a problem widespread, I just used the example that made me think to post this thread. I think WS does a fine job of player rentention.
Anyway, this was just something that I thought everyone could use a reminder about.
with all the accent barriers that exist even amongst those speaking the same language; (this includes calling New York or the South USA, who I also have much trouble understanding sometimes)
that it makes it so much easier to just have it on paper.
Which brings up another point. I can send an email to support (pick a casino) to get my account number and you can bet 8 of 10 places won’t respond for at least 6 hrs and most its 24 hrs or more. Guess what? I’ve already found a casino that DID get back to me quicker, or I sign up to play at a new one, long before then.
And the rub is; is that I’ve given up on calling support on the 800 numbers because of all the hassle of beating the accent barrier; plus you gotta go thru all the security BS, and its frankly just not worth the hassle. Any mood I was in to gamble is long replaced with frustration and the urge to go find ….. a nazi’s ass to kick or something to that effect.
And yes I agree with Fergie that I bet this costs a lot more than a lot of places give it merit.
However I totally agree with Ark that the password should never be included in the same breathe with the account ID. That’s really stupid.
Most times people – if allowed to choose their own password, will remember it. if not, they can always hit the remember password link.
But seldom is there a “remember account ID” link.
WOuldn’t something like that be easier than calling support or waitng 2 days for a reply by email?
2 remember links, one for password, one for account ID.
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Note to Fergie, you can get your Casino Rewards account #s by accessing your casino rewards player website. at least I can get most of them there.