Hi guys,
As I have explained previously this is a monthly promotion that we run and all balances not used up is removed from the players account before the month end.
Some of you may end of a month with negative stats for poker because when a player opens a poker account he also gets a Crazy Vegas Casino account. Both the casino and poker account come in with a poker tag. Some players play on both their casino and poker accounts. This is the reason for some poker accounts being in negative as casino and poker stats are calculated very differently.
With regards to changing the stats interface, it is something we are looking into but as a long term project as there are other changes that our technical department are busy with at present.
The reason as to why your stats show up as negative is due to the amounts being credited to the players account and since there was no incme generated from these players it will show up as negative.
I would like to make this as public as possible but there are certain issues that pertain to specific queries that cannot be addressed publicly as they are specific to an affiliate. Please feel free to contact me on any of the numbers below from 9am-12pm EST.
USA 888-652-3987
Canada 1866-509-1828
United Kingdom 800-731-4295
Australia 1800-150-803
Israel 1800-945-1604
Germany 0800-181-5917
Portugal 800-827-004
Hong Kong 800-901-711
Italy 800-783-313
France 0800-901-419
Japan 0044-22-27-2104
Singapore 800-2700-004
Taiwan 0080-27-9905
Korea 00-798-271-003
Denmark 0800-886-821