A screenprint of my neteller! Here is what they wanted:
We advise that your withdrawal is now in a pending period, it will be removed from that period in 2 hours if it is a poker withdrawal and 48 if it is a casino withdrawal from when you initiated the withdrawal. At anytime during the pending period these funds are available for you to play by reversing the withdrawal into your Casino account. If you would like to reverse your withdrawal, simply go to the banking page in the Casino and select Reverse withdrawal.
Due to changes in banking regulations, the Casino Management has made changes to procedures regarding withdrawals. The regulations now require that we must be in receipt of certain documentation before the refund can be issued.
This documentation must include clear and legible copies of the following:
–> The front and back of the relevant Credit Card. Please note if you did not purchase with a Credit Card and used Firepay, NETeller, Citadel or Prepaid ATM or any other e-wallet instead, you need to send in a print screen of the page showing your name and address as well as the account number.
–> Your Passport or Drivers License.
–> A Utility Bill or Credit Card Statement showing your Name and Address as registered on your casino account.You may fax the required documentation to the following fax numbers:
1-800-861-1309 (U.S. Players) Toll Free
+44 870-130-2795 (U.K Players) Toll Free
+612 9387 8044 (All other areas)Alternatively, you can scan the documents and reply to this email address: [email protected]
So we can properly view the images please make sure you have enlarged the copies.Please feel assured that this information will only be requested once for all CasinoReward Member Casinos. Once you have sent this information in, it will be shared across the CasinoRewards network and will not delay future gaming or payouts in any of the Casinos.
This surely contradicts what they told the player who asked them about it. Doesn’t sound random at all.