RESOLVED: Wagershare… holding payment

@GamblerPlace 238496 wrote:

Greetings,

I apologise in advance for coming here after a while just to complain.

We have got 5000+ in payments missing from Wagershare from Jan+Fev/2012.

I saw another similar post but didn’t want to dirt it with my problem.

So…

After their new website(wagershare.com), some how they lost the wire transfer information.

They asked us to re-enter the info on the website.

We did enter the info that works for all other programs. Unfortunatelly, we cannot see what we entered because their systems don’t have that option.

Some how this info doesn’t work for them… over and over and over.

After 12 years in this business, we had to send a void cheque for the first time so they could get the bank info.

Still doesn’t work for them… just work for all other programs.

Does anybody know any miracle contact there? We had dealt with: Harriette, Leonardo and Arturo.

Thanks,

Marcelo

Hi Marcelo:

It’s great to have you back here at the CAP Forums… Just sorry to hear that you’re facing an issue. I will connect with the team and see if there could be any way we could assist. More to follow… In the mean time, please keep us posted with updates!

Hi GamblerPlace, I’ve reached out to my contact there to see if he can help. He is a different contact than the other 3 mentioned above, so hopefully he can help. Stay tuned….

@GamblerPlace 238496 wrote:

After their new website(wagershare.com), some how they lost the wire transfer information.

Did anyone notice improvements or decrease in player conversion/ retention since these changes?

Thanks for your input.

@GamblerPlace 239346 wrote:

Guys,

We got the payment!

Thank you all for the help!

Marcelo

Right on! Thanks for sharing Marcelo! And for posting the update here in the forums. Phew… so happy all came together