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  1. #1
    Senior Member Bonus Paradise's Avatar
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    Default which countries do you allow!?

    Please, I need to know which countries are allowed to play at Virgin Games for Real.
    I cant find this in your terms, or maybe i am just blind.
    Well support just did let me know, besides Germany they also dont allow Austria. But Swiss should be fine.
    I would really need to know exaxt who may play for real cash.

    Thanks in advance

    Marina
  2. #2
    prk
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    Hi Marina,

    Better go directly to the affiliate site for this

    You will find an up-to-date list of countries we do not take bets from in section 18 of our terms and conditions (split by product).

    Check it out here: http://www.virgingames.com/affiliates/Terms.aspx

    Cheers
  3. #3
    Senior Member Bonus Paradise's Avatar
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    Quote Originally Posted by prk View Post
    Hi Marina,

    Better go directly to the affiliate site for this

    You will find an up-to-date list of countries we do not take bets from in section 18 of our terms and conditions (split by product).

    Check it out here: http://www.virgingames.com/affiliates/Terms.aspx

    Cheers

    thanks i found it under point 18
    Cash Player registrations from the following countries are not accepted by Virgin Poker: Afghanistan, Albania, Algeria, Angola, Australia, Austria, Belgium, Bosnia Herzegovina, Burundi, Cambodia, China, Colombia, Cook Islands, Croatia, Cuba, Czech Republic, Dominica, Ecuador, Egypt, Ethiopia, Fiji, French Guyana, Germany, Ghana, Grenada, Guam, Guatemala, Guinea-Bissau, Guyana, Haiti, Hong Kong, Hungary, Indonesia, Iran (Islamic Republic Of), Iraq, Israel, Kenya, Korea (North), Korea (South), Lao p.d.r., Latvia, Lebanon, Liberia, Libyan Arab Jamahiri, Macau, Malawi, Marshall Islands, Micronesia, Mongolia, Mozambique, Myanmar, Nauru, Netherlands, Niger, Nigeria, Niue, Pakistan, Papua New Guinea, Philippines, Romania, Rwanda, Saint Kitts & Nevis, Serbia and Montenegro, Sierra Leone, Slovakia, Slovenia, Somalia, St Vincent & Grenadine, Sudan, Surinam, Sweden, Syrian Arab Republic, Turkey, Thailand, Uganda, Us Minor Islands, USA, Vietnam, US Virgin Islands, Republic of Yemen, Zimbabwe.
    but now please tell me
    why are you and many others not making this public and easy to read on the homepages?
    I cant find it there and to be honest it sux... if you fill out a reg form to see then you are not eglible to play.

    As said already
    you are not the only one, I find all the casinos should state clear and easy to view on their homepages who may play.

    Marina
    Last edited by Bonus Paradise; 04-29-2008 at 02:33 PM.
  4. #4
    Senior Member splinterfree's Avatar
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    i'm also puzzled by this long list of countries not accepted to play...it would make sense to make this list more it easily accessible on the homepage, particularly since half of europe is on the list and other countries like australia...

    its proving to be a hard converting casino!

    ps.
  5. #5
    prk
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    Hi all,

    I think the reason behind the fact that these lists aren't on our sites is that, historically, Virgin Games was setup to target and get traffic mainly from the UK.

    The product managers and call center probably haven't received many queries on the issue over the years, and it went untouched.

    We are now getting more traffic from abroad, which makes the concerns raised by Bonus Paradise, i.e.:

    Originally Posted by Bonus Paradise

    but now please tell me
    why are you and many others not making this public and easy to read on the homepages?
    I cant find it there and to be honest it sux... if you fill out a reg form to see then you are not eglible to play.
    quite valid, as this impairs customer experience.

    We will be adding this information on our sites later on this year, probably as part of sites redesign. In the meantime, -as an affiliate- feel free to refer to the affiliate terms and conditions for an overview.

    Originally Posted by splinterfree

    i'm also puzzled by this long list of countries not accepted to play...it would make sense to make this list more it easily accessible on the homepage, particularly since half of europe is on the list and other countries like australia...
    I agree the list is longer than most, and that's down to two factors -on top of the standard restrictions applied at licensing jurisdiction level, of course.

    1/ our software providers do restrict the countries their operators can take bets from. As an example, while some gaming software providers only reject registrations from the 11 US states where online gaming is explicitly illegal, it's basically up to their operators to decide whether they want to target the rest of the US. On the other hand Wagerworks, our casino software provider, prohibits registration from the whole of the US, Canada, and other countries.

    2/ Virgin being a well trusted household brand in many countries, we have a duty to be whiter than white, hence why some legally "grey" countries are also on the list.

    We look forward to market liberalization like any other company, but in the meantime we have to play by the rules, even when those rules are outdated or unfair.

    Finally:

    Originally Posted by splinterfree

    its proving to be a hard converting casino!
    It really depends on the traffic you get and your target visitors. We get above average conversions from slot sites, or sites that are geared towards slot lovers, and generally good conversions from sites advertising our games, which is partly down to the licenses we get i.e. Elvis, Monopoly, Cleopatra, etc...

    Please PM me if you need more details/empirical experience on what tends to work on affiliate sites, I'll be happy to assist.

    Hope that helps
  6. The Following 2 Users Say Thank You to prk For This Useful Post:

    Bonus Paradise (05-01-2008), splinterfree (05-02-2008)

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