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John: Hello, how may I help you today?
Andreas Harkiolakis: Hi I playe at your casino for about 2,5 years ago on Aladins Gold and I deposited $100. I won $50 000 after sometime and I had to send twice verification documents and I waited 1,5 month to get the documents verified. So it ended me playing the money cause of belief of not getting them and I have not heard of such thing, having to wait so long for document verification.
Andreas Harkiolakis: So I’d like to ask if you could again withdraw the amount.
John: I’m just trying to find your details I won’t be a second
Andreas Harkiolakis: thx
John: you’re accounts with us are closed and have been inactive for a while, can you tell me when this happened?
Andreas Harkiolakis: it was summer years ago
John: Was this in 2011?
Andreas Harkiolakis: yes around that time
John: This issue was dealt with back in 2011 and the decision that was made then still stands
Andreas Harkiolakis: But the process of paper verification took 1,5 month or even more
John: I’m afraid nothing has changed the decision made in 2011 still stands
Andreas Harkiolakis: and i was told that it would take a week if i remember correctly
John: Your account has been closed, that was done in 2011 and nothing will change at this pointIs there anything to do?
