Hi Jen,
While a Neteller rep is in the building so to speak.
I have a bit of a general concern. I’m a Gold VIP with a dedicated accounts manager. While this person is really great and assists me to no end, everything falls in a heap when this person is not in the office. Which happens to be for about 4 days every week.
In these instances I have to contact VIP support who I always phone. However lately (past 6 months) I’m phoning the VIP (Australian) number, which in-turn connects me to my VIP managers answering machine, then and instead of getting to the VIP desk, my call is being answered by generic support.
This usually presents more problems and turns my simply phone call into a nightmare with things not being followed through and I’m left hanging, having to once again chase it up. Essentially going around in circles wasting more of my time. I’ve even requested to be transferred to the VIP help desk. 9 times out a 10 I’m told sorry there are no operators free at this time.
These type of events are not only frustrating but worse, not the caliber of service I expect as a VIP gold member.
Reiterating my account manager is fantastic but the service which replaces this are woeful.
PS Brought this up with my account manager and while sympathetic, I have to wonder if having this problem fixed, falls outside their job description to have this remedied. Hence the issues continue.