Times are tough, everyone is feeling the pinch.
It’s especially true for MGS venues who have been forced to drop bucket loads of depositing players due to Microgaming disallowing USA, France, South Africa, Spain etc etc. That all adds up to less players. Lump in the release of the Quick-Fire platform, Microgaming are not doing their current licensees any favors, especially now, since they don’t seem to be conducting adequate due diligence on who they allow in as casino operators. All adds up to a nasty cocktail.
From a Ladbrokes players perspective, imho their operations at this level; keep in mind without players you have no business, is cr#p personified. Albeit they still maintain a 6 hour withdrawal to web wallets 24/7. However trying sending them an email, 48 hours later you may receive a reply, that’s if you ever receive a response at all.
FFS online gambling is a instance gratification industry, long delays in replies or no replies = shooting yourself in the foot, in this game.
I’m a high roller player and only commenced play back at Laddy’s this month. Dropped $7K in one session, phoned their Support to ask for a comp. Strike not only a rude, grumpy prat but got a pissy $50 comp, I sh#t you not!
And until you make VIP status (knocked back 3 times now), yet well and truly doubled their required entry criteria “Deposit, purchase and play over 7,500 Chips per month”, you don’t receive any loyalty reward points for wagering.
The entire operation needs someone going through it cracking a whip. Fire the dead wood or those who are not willing to work for the benefit of the company (that is a company who is customer focused), and, start retraining those who are.
From what I’ve experienced so far as player at Ladbrokes, everything seems to be micro-managed to the point where it’s counterproductive. People wont put up with the BS attitude today. They’ll simply play some where else where, they get friendly service, comps befitting their deposits and will probably be happy to wait 24 hours for their winnings. I know I am!
Instead of cr#pping on their USA affiliates and players for that matter Ladbrokes needs to get its collective sh#t together and start providing the most important aspect of an online business, excellent customer service!
Ladbrokes really needs to get a grip on the current reality of what’s on offer out there. Otherwise, I see their digital operations going the way of the dinosaur, and eventually culling more affiliates along the way to offset their pathetic management of of their digital operations.
Cheers
Dave