Hi Jill,
Thanks 
Received this from Netrefer per favour Comm365:
If the Affiliate is able to quote the Customer ID or the Username then we will be able to look into this for you, but as it stands at the moment we do not have enough information to investigate accordingly.
While my buddy had not satisfaction, I’m one of their larger affiliates and I’ve since demanded proof. While Netrefer claim they can’t do anything unless they have a Customer ID or Username, I’ve pointed out to my Comm365 AM, if they have my Affiliate ID (one would imagine Netrefer keep a paper trial & records), it shouldn’t be too hard a task to investigate my account.
Received an email back from my AM saying he’d contact Netrefer again requesting the above take place.
What annoys me on issues like this, affiliates are expect to just accept words as proof. I don’t know about you but I run a business and if there is an error at my bank or any other area which concerns financial losses or gains, I receive actual proof to back up these claims.
Affiliates should also be furnished such proof.
Otherwise aff programs can say what they like and effectively are not held accountable.
Cheers
Dave