OK so this has now been satisfactorily resolved.
It appears the main problem was that my affiliate account was not setup to earn commission from BetRedKings.
In my opinion, affiliate program software should not be able to give the affiliate a link for promoting a brand that the affiliate isn’t authorized to promote. The Income Access software is a good example of how it should work – it shows each brand separately and your exact commission structure for each brand.
Meanwhile we have other systems that are happy to give you links for brands despite the fact you’re going to earn 0% from those links. Why is the system able to give links to affiliates if the account is not setup to give commission for those links? It would take a programmer less than 30 minutes (probably more like 5-10 minutes) to fix this problem so it doesn’t give out affiliate links if the account isn’t setup to earn from that brand.
Anyway in this case it seems I will be compensated for the lost revenue, so that is an acceptable conclusion. And my advice, if you’re promoting EGO then check if your account is actually setup to give commission for the brands you’re promoting!
Thanks Agnes for your assistance in resolving this.