You did not come across harsh, your feelings on the matter are completely valid and I agree with you on this being a sad situation for all (financially and emotionally). I am contacted daily by Affiliates many of whom I consider dear friends who have been affected by this and the other changes in the US Market.
Unfortunately there is not much anyone can do about the funds owed, but as information comes into CAP we will update our community.
I also believe that with every door that closes another opens and that out of this mess some good will come.