They are under new management and at the beginning of the conversation they seemed to be clueless re. legacy players.
They did recall the issues switching over from referspot to the microgaming platform (microgaming did that, and I was shown internal memos re. that issue that confirmed what they said). They assumed that this was where the problem was. But that is not the case and we went over all of what happened after that until we nailed it down to problem tags.
I figured (and they considered this a strong possibility) that whatever program Microgaming had used (the whole micro aff playform is still under development and it is conveivable they were experimenting with “improving” it using the old, abandoned GP platform) to present stats to ecogra failed to grab the old time tags from referspot. That would not be on purpose, but IMO microgaming should have had the decency to recheck all this when the ecogra audit didn’t bring the results that affiliates expected. I did communicate my suspicions at the time to ecogra.
These legacy tags are now completely missing, and it is microgaming who may or may not have access to them.
However, there is no love lost between Micro and GP since GP moved to a new platform. So these tags are forever gone, unless micro voluntarily steps forward and supplies them. Fat chance, IMO.
But – since these are long term players who had played for years and years, it stands to reason they were continuing pretty much at the same rate. And the comission reports are available to GP.
So they can reimburse on that basis, assuming that play by these long term players continued at the same rate.
Not perfect of course, but it will be a lot closer to what is actually owed. The calculation this way may actually end in our favor.
The vast majority of affs were paid off, it is the older affs with old player bases with referspot tags that haven’t been.
So, for now that’s all I know, they have work to do and should be contacting individuals soon.
So, I lay the blame probably equally with Microgaming and GP. Microgaming screwed up and failed to correct things. GP failed to communicate properly with affiliates. If either one of the two had acted differently, it would never have come to this. eCOGRA reported what they saw, as they should in an audit. I don’t see the fault there.