Not only that, but the people that you spoke to are a Customer Service Centre based in Manila, Phillipines. Not only would they have no idea what content theft was, but they wouldnt necessarily realise that the issue needed to be flagged up.
best thing to do would be to contact you AM and get them to sort it out. I am assuming that you have an AM there, otherwise why would you be contacting them?
(Unless they copied your content and then are running AffUtd as a program, and you arent, in which case…..*shrugs*)