nodepositneeded – he mentioned the network told him they had pushed through chargebacks.
I would double check the T&Cs as most programs have a clause about chargebacks in them.
I would also like to make the comment that a player is able to claim a chargeback up to 6 months after the transaction is made, and unfortunately the operator only has 2 days to dispute it, so if the chargebacks are made over a weekend, tough for us.. The next step is to try to retrieve the money which is in about 99% of cases impossible…. the operator also pays fees associated with this, so not only do they lose the amount that is charged back, but they pay extra in fees to the processor.
I think with chargebacks you need to look at it in two ways – if you didn’t send them the player, they wouldn’t have them in the first place, so 1 – yeah they paid you commission on the players like they should have, and 2 – if the player has for some reason charged back on the casino, you should honour your side of the “business partner” agreement. This is my opinion of course. With our program I try to be fair and only deduct the amount the affiliate has earned – pretty decent compromise if you ask me.
My 2 cents.