justbookies;208254 wrote:
I am currently having a nightmare with the william hill affiliate programs stats via affutd.com. Most stats columns simply do not work at all. When they tried to at least get the main net revenue column to tally correctly they removed all reference to the sports betting stats, which now do not show up at all. They quite actively recruited me to their program and now I find they do not have affiliate software fit for purpose. I am being told that the problems only exist with my account (ie: other affiliates are not experiencing all the problems I am getting). I hope this is true but find it unlikely as surely there is not unique code for each affiliate account. I am finding it very frustrating dealing with them and feel marketing spend is being wasted promoting them when the affiliate software does not work. I would love to promote them properly but until they fix these bugs (the like of which I have never experienced to this degree with any other affiliate program) I can’t promote them. I don’t expect all affiliate software to work perfectly all the time but this is unbelievable. Even if they did get it working, after this experience, would I be able to trust its results? I feel a little sorry for the affiliate manager I deal with as he is surely being let down by an abysmal software department. I don’t blame him entirely for beginning to ignore all my complaints about this. I would be interested to know if my experiences are unique as they suggest or if the stats don’t work for other affiliates too?
Dear Sir,
Thank you for your feedbacks they are duly noted.
I just want assure you all that Affiliates United will do all that is necessary to help you with your concern. I have forwarded your query to your personal account manager so he can help you with all your concerns. I ask you for your patience and thank you for your cooperation.
If you will not be contacted by him in the next 48 hours, please write me I will handle ASAP!
Best regards
Karin
Affiliates United Coordinator