@Robert G 206082 wrote:
You were told…
“he could not get bonuses over 30% – voiding winnings and returning original deposit”You know before you took the bonus, Correct?
I am still a little confused at what happend here, but if Halo claimed a bonus he shouldn’t have and he was aware of this 30% agreement, then fair enough. But if this is the case the players account should have been closed at that time. If you allowed this player to continue to deposit in good faith after he claimed the coupon, and this $5K win was off of one of those subsequent deposits, then he needs to be paid accordingly. You can’t just play this coupon card if the player wins, all the while continuing to accept his deposits after you say he broke the rules. Thats just straight thievery..