Hi all, thanks for everyones comments on this and for Hodgey for bringing it tom my attention.
DebbieK, as this seems to date back before my time I will have to dig out some information on this and get back to you with a full explanation of whats going on. I am sure there is a perfectly reasonable explanation and can assure you we are not a rogue outfit.
As with all casinos we try to protect ourselves as much as possible with regards to chargebacks so if this is a case of an error or overreaction on our part then I am sure we can iron it out pretty quickly. However, we must look at all the facts first.
Leave this with me and I will report back once I know more.
Warmest Regards,
Martyn