Hi DebbieK,
First, chargebacks are a BIG No-No if you plan to continue gambling online. Online casinos try their best to avoid chargebacks at all times. It not only hurts them financially, but it makes them look bad with their processors and could cause them further problems. Usually a casino would rather work out something other than taking a chargeback, if it’s reasonable to do so.
Second, if this is a recent situation with your winning at Aladdin’s Gold, and getting your account locked, the last thing you want to do is to come straight to public forums and accuse them of not paying without first trying to work this out with them. All that can do is piss people off further.
I believe that CWC Group is a top notch group, trustworthy, professional, and very reasonable. I don’t say that as an affiliate only, but as a player also. I also think that if you have a worthy reason of some sort, to explain the previous chargeback. And if it really did not have anything to do with this group and no monies were charged back to them, and you tried to explain your case with them, they’d be very fair in their final decisions. But coming here right away is not the best way to have it resolved in your favor.
If I were you, I’d take a deep breath, and try talking to Tom Monday and explaining the past completely. It can’t hurt. Remember you get more bee’s with honey then with vinegar.