CAP is and should be about the affiliates and the exchange of ideas to help all succeed.
This site succeeded because of the affiliates and the programs that have funded it. IMO the reason this has blown up is due to the owners of CAP forgot why this site is successful.
A wise man told me once, that by helping others succeed insures your success.
We have this up in our office – This is not always easy – but nothing worth it is. 
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[FONT=Arial, Helvetica, sans-serif]Ten Actions You Can Take
Here is a list of ten actions you can take to deliver superior customer service:[/FONT]
- [FONT=Arial, Helvetica, sans-serif]Walk Your Talk – your actions and deeds must support your verbal commitment to delivering superior customer service. Empower all employees to be proactive in solving customer problems and do what it takes to meet their needs and exceed their expectations.[/FONT]
- [FONT=Arial, Helvetica, sans-serif]Ask your customer, “How are we doing for you? What can we do to better serve your needs?”[/FONT]
- [FONT=Arial, Helvetica, sans-serif]Be a “Solutionist”. Help customers solve challenges and maximize opportunities for their success.[/FONT]
- [FONT=Arial, Helvetica, sans-serif]Keep in mind that when you help others succeed, you succeed![/FONT]
- [FONT=Arial, Helvetica, sans-serif]Insure that every transaction with your customer is a win-win.[/FONT]
- [FONT=Arial, Helvetica, sans-serif]Constantly examine your policies and procedures from your customer’s perspective. Be “customer friendly”.[/FONT]
- [FONT=Arial, Helvetica, sans-serif]Stay focused on retaining the customers you have. They will help you obtain new customers.[/FONT]
- [FONT=Arial, Helvetica, sans-serif]Insure that the lines of communication with customers (internal and external) are always open.[/FONT]
- [FONT=Arial, Helvetica, sans-serif]Seek ways to exceed your customer’s expectations.[/FONT]
My 2 cents