Yeah I caught an earful tonight from Josh too:
Heres some of our skype conversation:
e’ve found 7/8 of your players
[1:03:01 PM] Josh Cartu says: waiting to hear from Tatiana what happened with the 8th
[2:00:21 PM] Josh Cartu says: Lou
[2:00:25 PM] Josh Cartu says: we need to speak urgently
[4:19:10 PM] Louis Fabiano says: Josh I am buried. I just spoke to Top Game and am awaiting more data from them and sending them data for their research
[4:19:29 PM] Josh Cartu says: Hi Lou, it’s okay, we’re ready to respond.
[4:19:36 PM] Josh Cartu says: We have all the data we need and we see what’s happened here.
[4:19:59 PM] Louis Fabiano says: What happened?
[4:19:59 PM] Josh Cartu says: thanks for helping me out with this
[4:20:24 PM] Josh Cartu says: There are a couple of elements, the first has to do with how you actually view the reports
[4:20:33 PM] Josh Cartu says: the second part is simply not true
[4:20:41 PM] Josh Cartu says: 7 or the 8 players were tracked
[4:21:11 PM] Josh Cartu says: we literally do not know why the 8th wasn’t tracked but Tatiana is writing a report on it
[4:21:15 PM] Josh Cartu says: the players’ ip changed three times
[4:21:35 PM] Josh Cartu says: regarding the missing deposits
[4:21:39 PM] Josh Cartu says: that’s not correct either
[4:21:53 PM] Josh Cartu says: 6 of the 8 redeposited and it’s available in the reports
[4:22:03 PM] Louis Fabiano says: How could their ID change?
[4:22:13 PM] Josh Cartu says: Their ID didn’t change as far as I understand it
[4:22:16 PM] Josh Cartu says: their IP changed
[4:22:24 PM] Josh Cartu says: and this only happened to Peralis
[4:22:28 PM] Josh Cartu says: everyone else is tracked
[4:22:34 PM] Louis Fabiano says: Many people use dial up and their IP will change
[4:22:49 PM] Josh Cartu says: Not between downloading the casino
[4:22:51 PM] Josh Cartu says: signing up
[4:22:52 PM] Josh Cartu says: then depositing
[4:23:01 PM] Josh Cartu says: three different steps from three different ip’s 
[4:23:05 PM] Josh Cartu says: we have it all logged
[4:23:07 PM] Louis Fabiano says: It can if those are not done at the same time
[4:23:14 PM] Josh Cartu says: I realize that
[4:23:23 PM] Josh Cartu says: a weakness in the system but not intentional
[4:23:38 PM] Josh Cartu says: our report explains it better than I can, I’m not that technical
[4:23:48 PM] Josh Cartu says: but the second deposits are all there with the exception of Riaan’s
[4:24:00 PM] Louis Fabiano says: Ok fair enough. Why were second deposits not attributed to the affiliates that were tracked?
[4:24:08 PM] Josh Cartu says: I’m going to need proof from his neteller account that he made the second transactioj
[4:24:13 PM] Josh Cartu says: because we have ripped the cashier apart
[4:24:21 PM] Josh Cartu says: and can see only the first attempt for the first deposit for 75
[4:24:24 PM] Josh Cartu says: which went through
[4:24:29 PM] Josh Cartu says: the second one was never even attempted
[4:24:33 PM] Louis Fabiano says: Hold on a sec and let me find audit leader
[4:24:34 PM] Josh Cartu says: the rest of the second deposits are there.
[4:24:51 PM] Josh Cartu says: I’ll bet you 10k that he either forgot to deposit the second time
[4:25:04 PM] Josh Cartu says: or it didn’t go through for some reason but I have the entire cashier page for that day
[4:25:07 PM] Josh Cartu says: hundreds of deposits
[4:25:15 PM] Josh Cartu says: no neteller from Riaan de Jagr on that day
[4:25:20 PM] Josh Cartu says: or the day before, or the day after
[4:25:38 PM] Josh Cartu says: You’ve brought something quite serious to my attention though, Lou.
[4:25:47 PM] Josh Cartu says: Our tracking going to the first affiliate and not the last is a problem.
[4:25:58 PM] Josh Cartu says: I’ve decided based on your recommendations to change it in February
[4:26:01 PM] Josh Cartu says: starting Feb 1
[4:26:10 PM] Josh Cartu says: problem is, I don’t know how to make sure that everyone gets treated fairly
[4:26:57 PM] *** Louis Fabiano added gamtrak to this chat
Click here to view remainder of this chat.
***
[6:49:06 PM] Josh Cartu says: Lou, this is hilarious.
[6:49:11 PM] Josh Cartu says: You need to look at this excel sheet
[6:49:14 PM] Josh Cartu says: that you sent me
[6:49:21 PM] Josh Cartu says: Robyn made a huge mistake here.
[6:49:24 PM] Josh Cartu says: several in fact
[6:50:18 PM] Josh Cartu says: your auditors really fucked up here and our reputation has been soiled for no reason at all.
[6:50:35 PM] Josh Cartu says: This excel sheet clearly shows 2 people were untracked
[6:50:42 PM] Josh Cartu says: we have clear explanations for both
[6:50:55 PM] Josh Cartu says: in the report, it also clearly says that the second deposits were made and seen
[8:57:30 PM] Louis Fabiano says: Thats not what Robin reported to us
[8:57:45 PM] Josh Cartu says: Then she’s made a critical error
[8:57:51 PM] Josh Cartu says: and she’s already made that clear to us on the phone
[8:57:57 PM] Louis Fabiano says: I will verify that
[8:58:14 PM] Louis Fabiano says: I am shocked if this is true and I have no idea why she would do such a thing
[8:58:26 PM] Josh Cartu says: Why don’t we get her on a conference call together now so we can sort this out
[8:58:36 PM] Louis Fabiano says: She a long time moderator and friend and well respected
[8:58:38 PM] Josh Cartu says: We’ve been ripping our hair out for three sleepless nights
[8:58:45 PM] Josh Cartu says: trying to figure this out
[8:58:47 PM] Josh Cartu says: and it turns out
[8:58:52 PM] Josh Cartu says: everything is tracked
[8:58:56 PM] Josh Cartu says: according even to her own report
[8:59:05 PM] Josh Cartu says: which by the way, is incomplete also
[8:59:08 PM] Louis Fabiano says: I have been talking to top game and they admitted there were issues that needed to be addressed
[8:59:16 PM] Josh Cartu says: there are no issues
[8:59:22 PM] Josh Cartu says: they thought there were due to this audit
[8:59:27 PM] Josh Cartu says: there are none
[8:59:28 PM] Louis Fabiano says: The cookie latentcy is a valid issue
[8:59:32 PM] Josh Cartu says: we had some issues in sept and oct
[8:59:38 PM] Josh Cartu says:
[8:59:43 PM] Louis Fabiano says: first referer getting credit for sale is an issue too
[8:59:47 PM] Josh Cartu says: the cookie latency issue never existed either
[8:59:56 PM] Josh Cartu says: I’m not a webmaster
[8:59:56 PM] Josh Cartu says: I told you I didn’t know how long the cookie lasted
[9:00:05 PM] Josh Cartu says: in fact, it turns out we don’t even use cookies most of the time
[9:00:13 PM] Josh Cartu says: our tracking works without it
[9:00:14 PM] Louis Fabiano says: Both you and Yoav stated the same thing
[9:00:22 PM] Josh Cartu says: Both Yoav and I are not technical people
[9:00:35 PM] Josh Cartu says: we had an issue in September and October that accounted for 3%
[9:00:43 PM] Josh Cartu says: and of that, we’re not even sure how much was real default traffic
[9:00:53 PM] Josh Cartu says: For November and December, we can say with absolute certainty
[9:01:00 PM] Josh Cartu says: and we can prove it
[9:01:00 PM] Josh Cartu says: that our tracking is 100% effective
[9:01:10 PM] Louis Fabiano says: Let me talk with Robin and find out why she reported what she did
[9:01:37 PM] Josh Cartu says: I’d really prefer if Gabe can take you through our report 1 step at a time so you can see what’s happened here.
[9:01:41 PM] Josh Cartu says: But Lou
[9:01:54 PM] Josh Cartu says: The issue of the tracking going to to first affiliate
[9:01:57 PM] Josh Cartu says: and not the last
[9:02:07 PM] Josh Cartu says: does not make us a rogue or incorrectly reporting organization
[9:02:17 PM] Louis Fabiano says: No one said it did
[9:02:18 PM] Josh Cartu says: I’m willing to change it to make the community happy
[9:02:25 PM] Louis Fabiano says: But it needs to be corrected
[9:02:26 PM] Josh Cartu says: and I’d like to point that out to everyone
[9:02:30 PM] Josh Cartu says: that you brought it to my attention
[9:02:31 PM] Josh Cartu says: but Lou
[9:02:33 PM] Josh Cartu says: that’s the only issue here
[9:02:38 PM] Josh Cartu says: and it did NOT effect the audit at all
[9:02:40 PM] Louis Fabiano says: You are more then welcome to
[9:03:14 PM] Louis Fabiano says: Josh I went out of the way to defend Rome and ensure people didnt view you as rogues
[9:03:24 PM] Louis Fabiano says: I stressed that there was no shaving
[9:03:31 PM] Josh Cartu says: and I appreciate that
[9:03:41 PM] Josh Cartu says: but this report would not have been damaging at all
[9:03:48 PM] Josh Cartu says: if it had been written correctly
[9:03:57 PM] Josh Cartu says: have you seen what these people are saying?
[9:04:04 PM] Louis Fabiano says: It appeared to be software related and we were working with software provider for a solution to what was reported to us by Robin