Please reread my post… BRE had implemented a communication strategy – the section you highlighted was in reference to any players who may not have received their comm’s. due to spam filters, changed email addresses etc.
In these cases I recommended that any forum owners simply advise the players to contact the relevant casino support center.
I queried this process to ensure that I could give the forum owners the correct process so that a) they can give this info to their players with confidence and b) that players can feel secure in the fact that BRE is not going to lay claim to money but will be pay it out without hesitation.
I understand this is not a perfect system but this is being handled as efficiently and as effectively by BRE as they can.