Hi i have worked with 888 for along time and they have great staff, but you need to actually email specific people and you had a good idea by asking people for contact info on here..
These are the two people I know will answer you pretty fast..
Omri is my account manager
[email protected]
And Miko who is a manager [email protected]
they are both very good at replying and the only reason they would not is if they are on vacation or at a conference and then they will when they get back.
Hope that helps but they are a good casino to work for, you just need to get yourself an account manager.