I can certainly understand casinobonusguy’s position.
It isn’t unreasonable.
At the same time, I must admit that I wish this thread were in a PRIVATE forum.
This is a rather sensitive topic, and they may not be comfortable airing it out in public.
So let me suggest this, and see if it flies.
Do just like you said there Lou, but open a second forum for them, make it private, and move this thread into that one so it is out of the General Public view.
As a condition of the Certification, they need to discuss this problem with everyone in the Private forum.
IMO, that shows some Good Faith on behalf of CAP and the Members that they want to work thru this problem with them, and it shows Good Faith by BCP and Blasters to work on the problem with us in the Private thread.
How would that be for everyone?