I emailed you on the 24th to inform you that you had chargebacks and you most likely don’t have any commissions earned for May and your account had to be reassessed. At the moment I am checking to see if all bank wire payments are cleared and I have less than a dozen affiliates who are owed money that need to update their payment information. Those affiliates are being contacted. Regarding your account I am going to email you now.
John
Hi John,
I only know of 2 players with charge-back issues which I e-mailed another 400 group rep about in early May. He confirmed on May-11th that ‘BAND’ meant they were banned for fraudulent activity. So your accounts people had from early May to June 15th to sort the chargeback issue (at least 5 weeks), and now they’ve taken another 2+ weeks on top. Even taking these two players out, I was always owed something, and this does not explain the delays in earlier months either.
I’m sorry it sounds like I’m having a go at you – you know it’s not personal & that I really love Rival casinos and their affy programs, but I’m sure you can understand just how frustrating it is to have to keep on suffering these late payments and excuses which frankly are pretty lame.
Best regards,
KK