I actually managed to get a depositor this month who then promptly disappeared from my stats. I questioned it and got this reply:
“Please be advised that We have an automated process which links new accounts to existing Customers based on 100% registration matches.
This is standard, and has always been the case. (This is where we identify new depositors)
We have now introduced an additional manual process to link accounts to Customers based on 70% – 80% matches.
This process requires manual inspection, and therefore cannot be done on-the-fly.
This process might benefit certain affiliates, and it might detriment other affiliates.
So some affiliates will see an increase in Actives/new depositors, while others will see a decrease.
The process is completely fair, and accurate. No one is being cheated, we are simply making our Customer linking process more accurate”