@MissM 163006 wrote:
he said he never heard from accounting, then he showed me he did receive an email from them[/quote]
I did not say I never heard from accounting. I said they did not provide an explanation as to why my payout(s) were declined. Each time they decline they send an e-mail that says declined, and then add a link to the rules section of your website. I do not consider that an explanation.@MissM 163006 wrote:
but you didn’t give me time to fix anything then you posted at the same time, so yes, I don’t think it is fair [/quote]
Prior to writing to you directly I had contacted your customer service department and accounting department multiple times. While I did not give you personally any time to fix my issue before posting here, I gave Winward Casino weeks. You are not listed as customer service on Winward’s website. I knew to contact you because I visit CAP and casinomeister. If I was not an affiliate I might not have even known you existed.
@MissM 163006 wrote:have you emailed accounting? [/quote]
Yes.
@MissM 163006 wrote:did they not specify the reason when they declined your payout?
[/quote]
No. The e-mails contain a link to your rules page, which is poorly organized and poorly written. That is not an explanation.
@MissM 163006 wrote:As of now, after checking with accounting, you haven’t met wagering criteria at payout time. therefore your payout was declined, you shall wager more then you will be entitle to withdraw.[/quote]
I have asked Monica for more details on this. If I have not met the wagering requirement, I do not understand your bonus terms. I have wagered quite a lot there already.