April 21, 2008 at 3:43 pm
#766201
Inactive
I think personalized attention to player’s needs go a long way in retaining players. I know the customer support team at Omni Casino, CsCasino.com, and SunPoker.com work very hard to personalize the gaming experience. This means finding and keeping players with frequent comps and frequent emails and phone calls alerting them of the latest promotions that would be of interest to the players. If the player is a Slots player and the casinos have a new slots bonus, a personalized email alerting the player of this is sent.
Mark