Before wasting the big man’s powers… try emailing [email protected] – you may get a quicker response… failing that, try phoning them on +44 (0)8708 00 64 76. Alternatively, I know they have their own forum at vcaffiliates.com, which they may check more regularly than CAP.
I’ve heard on the grapevine that Carl Bridge is no longer at VC, but you’ll be able to contact either Sabrina (Sportsbook), Marie (Casino & Games) or Kelly (Poker) with your queries. They’re all friendly girls and I’m sure will help you out asap.