Of course Shane doesn’t know when rules are enacted for players, he works for Referback and worries about affiliates. This is the wrong place for such enquiries, you are going to get guess work as answers. If you have a Belle Rock rep at Bryan’s who has responded, that’s your best bet as he actually knows the Belle Rock policies.
Belle Rock knows when player rules are enacted. It’s their job. Shane knows when affiliate rules are enacted. That’s his job.
I still think maybe your players are not telling you something and risk had some reasons specific to them.