Your group has really lost it if you think that all this is fine to do. Someone please clear up the confusion once and for all. When was the term added? When was the EZbonus rules changed? Affiliates were never told anything. I’m not even sure if the affiliate managers were told.
Don’t give a player the bonus if he isn’t eligible and think it’s ok to refund his deposit if he wins and keep it if he loses. If a player withdraws with the EZbonus as described on your site and in the software (before finishing the wagering), don’t confiscate his winnings. At least allow him to finish the wagering. Whatever misguided reasons you have for thinking the player is abusing the bonus, pay him and don’t give him any more bonuses. You are penalising players unfairly and it’s a ridiculously stupid thing for you to do. This is what Fortune Lounge tried to justify last year (denying winnings for bonus abuse- and this was even too much for CasinoMeister to ignore and he rogued them last year although I had done years previously).
Is this the only way you can run your business nowadays? Eventually paying players who complain at Casinomeister doesn’t change your intention of trying to steal their winnings through misguided reasons.