Sorry for the delay in my response – our weekend is, in fact, Friday and Saturday – I must have just missed your post on Thursday. Vegasguy.
I can look into specific cases of payment problems with the Casino Support manager, but only if I have casino account numbers.
But in general, I can refer you to the First Web (and all Jackpot Factory Casinos) Withdrawal Policy at:
http://www.firstwebcasino.com/withdrawals.php
“Withdrawals are processed Monday through Friday, following a 24-hour pending state. When you make a withdrawal, it will be paid to the method with which you last made a deposit. Exceptions to this are when using MasterCard, UseMyBank, Ukash or PaySafeCard – with these methods, a withdrawal will only be sent by cheque.”
This seems to be the case for both of you, Vegasguy and Bonus Paradise.
If not, and you’d like me to check further, please email me your casino account numbers to [email protected]
Hope this helps….
Marcia