Hi all,
thank you Shane for looking into this matter.
more important … as I’m sure you’re aware ….. is providing quality CS to all customers to your network casinos. I am not here to point blame … rather to ask and point out how important it is that there exists quality CS for all customers of your network casinos for obvious reasons.
I am a partner… though admittedly I have cut back exposure for just the reasons mentioned and I know I have lost players … for no explainable reason so I must assume it is due to CS. I hope this matter is brought up to those in positions of power as I strongly suspect they WANT quality CS and are unaware of these matters. YOU sir ….. are our sounding board.
thank you again for your consideration and work on this matter.