Hi there Tribun and BB1,
You have my 100% agreement that this is not on!
I spoke to a CSC Manager now and he will be personally looking into the transfer of your outstanding balances.
They are currently doing MGS related updates to their internal reports which he advised me would mean he could only access all your account balances within 24 hours.
Once he can access your info he will effect the transfer of the balance of your cash and also be able to tell me why it had not taken place originally.
I will feedback once I have more.
Shane