Shane, Wayne,
please look into this further. CS is a major player in my game plan and greatly effects which casinos i recommend.
And IMHO rightly so. There seems to be a problem here and T’s situation deserves an answer though i do not hold RB responsible … you do represent these casinos and therefore are who we turn to in times of crisis.
now I don’t or perhaps should say I wouldn’t be so quick to jump on T’s bandwagon … as T has very few posts to date and therefore still has a way to go for credibility …..again IMO.
That doesn’t mean T is wrong. Just that I am willing to recognize the possiblity it could be someone with an axe to grind.
That said. … I have as mentioned ….. also … though years ago … experienced my share of “less-than-quality” CS service from some of your casinos …. Riverbellle was the one in fact …. so I have reason to not doubt T’s issue.
as Wayne said …..
look into all these points and raise the bar to standards expected from Belle Rocks players and our affiliates.
it seems apparent these matters are still not meeting the standards expected … or else T is off-balance and considering my experience i would have to say it needs further investigation and would appreciate a follow-up on the whole matter.
Trib… please PM your player info to Wayne or Shane so to make their investigation easier.
These sort of matters are to everyone’s benefit they are explored to full satisfaction and expectations of all involved for obvious reasons.
I go further to explain that many of the casinos are unaware of these matters as it is often hard for players to get their issue past the people who seemingly are ignoring or being rude about the whole matter. This the reason it is so important for players to choose from a quality casino portal who has the contacts … such as Wayne or Shane …. to get these matters to the people who are not only willing to address matters to satisfaction but in fact are eager to do so.
Many times mid-management are unwilling to bring unpleasant matters to their superiors as they think it makes them look bad. Its much easier for them to run-off a player and make it look that things are cruising along fine than to rock the boat when in fact its quite different.
Now that said …. it is upper-managements obligation to make their CS people understand they need to go the extra steps to give all players satisfactory explanations and I say this once again ….
Have a VIP list that if those bigger or retained players have issues ….. that they be made satisfied even when they are wrong because in the long run …. it costs a lot more to get these kind of players than it does to keep them by giving in to some issue they may bring up ….
thank you for your consideration in this matter. It is to the benefit of us all.