@Wayne 144504 wrote:
The charge back on your account was funds returned to a problem gambler. The players accounts were closed and Belle Rock decided to refund the purchases made due to the players condition. The actual amount was 13,180.00 and 2,636.00 is the percentage attributed to your account.
Please let me know if you have any other questions.
Best regards,
Wayne
As I already explained, I need more information on this. In fact, I would like information on every player. I don’t care what format it is in as long as it’s all there. It’s frustrating that I can see lots of information with Trident but with referback I can’t even see the number of players playing each month or the amount of deposits. I don’t know when players started playing and when they stopped. If you could send me this information I would have a lot more trust in referback. The referback responses here have not impressed me and I still think it is highly coincidental that I’ve recieved effectively over $13k in chargebacks just when I was criticising your company. Also, most programs would put the whole figure as a negative in Gross revenue whereas it looks lower than it really is on yours (in fairness, it would be a bit higher the other way of doing it as you only add 20% but the commission is higher).
It is also debatable whether this should be added as fraud. Player wins would get zeroed at the end of each month but not fraud reversals. Also, it is hard to believe your explanation when you give such a precise figure for the amount of $2636 (20% of $13180) when in fact that wasn’t the amount added as I had $200 there for quite a while before. I can guess that you will say you first offered $1000 and then gave him another $12180!! What you have said so far hasn’t made sense and seems wrong, otherwise. Obviously I’m very doubtful of most of the responses here and I don’t even know if it’s because you can’t be bothered as I’m not even getting the facts about when Belle Rock Gaming changed to Entertainment or the exact time that the less popular brands closed.
I accept your casinos are among the best which is why they are on my site but obviously I’m not happy with referback as they don’t give the info they should to be as transparent as they could be. I don’t see how the revenue can be so high some months and then (at least since August after Ohio closures) be so low. I doubt most of my active players were from Ohio when there were over 30 more states from US alone that are allowed to play!
To be honest, I never really care how much revenue there is each month but quite a lot of things haven’t made sense or made me wonder what was going on at referback and the responses haven’t really helped. When I started the site, I hardly had any ads and I was just going to provide information. I’m still number one for the word bellerock in google so I get regular traffic direct to the old belle rock topic on the forum. As I’m reorganising and programming the forum at the moment, I haven’t really done any promoting. In fact I haven’t even sent out any emails to my forum members for over 2 years as the focus isn’t to make lots of money. I don’t even swap links except once or twice (the front page links I have always had to casinomeister etc. were not reciprocated and I only the other day stopped sending him pagerank) and I noticed my pagerank go from 4 to 1 recently but it doesn’t seem to affect the search results. So if I do start promoting more, I will have to think hard about who it will be for. I really need the information I requested above.
Regarding the problem gambler, I’ve heard rumours of casinos refunding players money before but have never seen an actual example in practice as it is obviously open to fraud. A few years ago a player at a Crypto site, William Hill, wanted my help in getting some money back. She sent me her play log and was obviously addicted. I was trying to get some of the money back for her but had no luck at all. The thing is that the main advantage online casinos have over the land casinos is that they have the opportunity of being able to spot these compulsive gambling patterns well before it becomes a problem (although it’s not an exact science) but I’ve not heard of any sort of automatic check like that being implemented at casinos. The casinos would then at least be able to contact the player personally if they spot a potential problem.