@Wayne 144504 wrote:
Hi Sirius,
Firstly, a merger was proposed but has been slow in achieving closure due to market influences, and as such Referback and Trident Share are still two different programs with their own individual processes and will continue to operate as such for the immediate future.
Thus I am not able to assist you in regards to your Trident Share query.
The charge back on your account was funds returned to a problem gambler. The players accounts were closed and Belle Rock decided to refund the purchases made due to the players condition. The actual amount was 13,180.00 and 2,636.00 is the percentage attributed to your account.
Please let me know if you have any other questions.
Best regards,
Wayne
OK this gets better. How do you propose I get an answer from your parent company about Trident Share who seem to have disappeared as they don’t reply to emails any more. Also, can you give me some information about this player at all by email as I have none (the casino, date joined etc I’m not even asking for all the details i’d get from the trident share stats)? Also, it is strange you say it was 20% of the amount given to the player but there was $200 earlier in fraud reversals until this morning and only another 2436 or so now so how do you explain that (although I can guess what your explanation will be)?