Hi Shane,
this is certainly something worth going to bat over.
and likely explains why my and I imagine other accounts aren’t showing the standard income they should.
I have heard this sort of complaint in the past. And its why i have given up RB placement on front of my sites.
CS is everything. There should especially be a VIP list where if someone on that list makes a complaint concerning money in their account ….. it should tell CS to automatically add that (reasonable ….as in most cases it will be whether the player is right or not) ….. back into their account.
you (the casino) …. will certainly get it back quickly.
I can say from personal experience i have endured poor CS from Belle Rock though it was many years ago.
Rather than go into it ….. but i certainly am willing if you’d prefer ….
I’ll just say …. Belle Rocke obviously isn’t still providing CS to the satisfaction of its customers.
I’m not putting you down ….. but rather as a partner am pointing a flaw that needs to be addressed.
thank you for listening.