Hi Nick
Firstly, did you enter your username and then leave a space and type IOG?
For example- Nick777 IOG If not try this. Enter your password as normal.
If you’re still having problems you have two options, you can either contact [email protected] or you can PM me and I’ll investigate this for you.
Yura
I’m very surprised you’ve not had an e-mail from support; if this is the case then I can only apologize. I’m looking into this for you first thing Monday.
Warm Regards
Elliott
Aff Club
Formally IOG-Casinos