Hi LandOfOz, I am glad to hear that 888.com sorted your problem. I commend you on your reserved and considered posting when they had wiped $3000 from your account and had not contacted you. I hope you now feel you can trust their stats and their software going forward.
I noticed the same thing had happened to me yesterday morning. My stats for September 2007 too have been wiped to zero when they were showing a credit for last month. My figures, though, with 888.com are a fraction of yours.
888.com’s affiliate dept do not reply to their freephone affiliate support line number (tried many times). They have not yet responded to my two e-mails and the switchboard at 888 Holdings Plc will not put me through to the affiliate dept.
It is worrying that 888.com obviously knew of this software problem (and I generously asssume it is only that) at the beginning of the month as they sorted your glitch but, it appears, not mine. Maybe they only correct affiliates who contact them and let those who haven’t checked their stats suffer a loss.
I do wonder if this has happened to me before as I check my stats rarely with them as they are not promoted very hard on my site and now my paranoia resurfaces as I have always wondered why my results from them are so poor where other sites promoted less hard have better ones. I am sure that is just my paranoia.
But why is it impossible to get hold of the 888.com affiliate department? Why do they have a telephone number on the affiliate site and nobody to answer it?
I have had little glitches with other companies before and they do have an affiliate manager on the end of the phone or they respond to e-mails immediately (even if just to say they are looking into it). With the likes of Bet365, Ladbrokes, Victor Chandler (and the list goes on) I have a direct landline telephone number to their helpful affiliate managers.
With so many other credible companies to promote, I would advise anyone who is thinking of promoting 888.com to swerve them.
It is how these companies react when there is a problem (and I accept there will be problems) that counts and this tale suggests 888.com have failed miserably on that point. I will let you know the upshot of this.
JustBookies.com