Remove the banners and tell them you put their program offline for this sometimes this is the only way to get attention. BTW if your account has been hacked you probably will not get paid anyway. I have not had problems with my accounts. Why is this not the only time you experience this ?
Maybe you should pay more attention to save your passwords in a safe place. Security is very important. I hope this matter will be solved soon for you. It is not a nice thing that somebody else knows your password and private things !
Best of luck!
Regards
Rick