Hi,
Your information was brought to my attention as we are in the process of taking over the affiliate management of SPORTSBETTING.COM, RaceBook.com and win4real.com. The affiliate program is small in scheme of the larger picture for these brands, but they have always been on top of things and payouts are made on time so I am unsure where you get payouts are delayed. They are normally made in the middle of the following month as a general rule of thumb.
After you brought the tracking issue as well as regular testing we do of the software we have requested a fix and this is being implemented by our software provider. Under no circumstances does RaceBook.com wish to steal or keep due commissions from you. For this reason they asked if you know the player ID’s of anyone you brought in so we can make sure this is associated to you.
The tracking issue is isolated (happens to a small amount of signups), and one of the main reasons we are offering several affiliates higher commissions. As well as showed we are willing to work with you fairly and give you whats due but we can not pay you a blanket amount that you suggested without facts as this is unfair to all parties.
We are working on moving over to a new affiliate software platform and looking into our options, and plan to move the entire system away from the current tracking system to ensure complete reporting and tracking that I will put my word on.
Sorry I can not be of more help but PM or email me and I will work as a liason between you and SB.
I await your feedback,