nice post Renee.
I ONLY work with programs that i have a personal relationship with someone there.
how can you expect to get results with a program for a player if you can’t get someone to contact back?
not chewing ass of affs … or any aff programs….. (not this post anyway) 
just saying … we have to be able to make contact. otherwise we’re not doing our job.
sometimes there’s a support agent at bottom of the food chain …. who thinks they’re the owner. They don’t take appropriate action to make a player happy. we MUST be able to go over their head .. in order to do our jobs and make sure the casino is kept in good standing.
More times than not … a quality and reputable casino will do whatever it takes to make a quality player happy …. but too seldom .. do they have a VIP list …. or the likes … that says. hey this person has a problem …make them happy!
that’s where a reputable casino portal comes into play and is besides listing reputable casinos …. our most important part of the game. making players happy.
to sum up …. little people can sometimes … ruin things for both the casino and portal owner. …. if we can’t communicate … we can’t make a difference and perhaps save a casino partner … much money for the both of us just because …. of one smart-assed small time customer support agent.
and casinos can’t be expected to police them all to the point that we as affs can lay back and not make ourselves available to quality players to address their issues and get them to people in the casino programs who WILL make sure they are satisfied. But we gotta be able to make contact with our casino partners!