Hi there KwlBlue,
To date we have received no further complaints regarding this affiliate from anyone who noted it as an issue originally, for this reason the affiliate account in question has not be closed.
Please find the process we follow regarding Spam Complaints below:
Spam complaint 1.
– We warn the affiliate that a spam complaint has been listed. We advise on all necessary CanSpam requirements.
Spam complaint 2.
– All commissions due at this complaint are withheld and the affiliate is given the chance to comply to proper email marketing standards.
Spam complaint 3.
– We close the account and all commission still being held as per ‘Spam Complaint 2’ above are forfeit.
This entire process can be handled in a matter of days… we do not allow weeks on end between one step and another.
That said we will also not err the other way which is to consider 3 complaints from the same email to be suffiicient to take an affiliate from ‘warning’ to ‘closure’.
Shane