Hi Michael,
The system is set up with strict parameters to detect multiple account registrations, which is why the coupon was denied. Although it is a unique coupon code, it is free cash and open to abuse. The casino has thus had to set strict parameters to detect multiple accounts, and if the system detects that a computer is attached to multiple account registrations, then the redemption of the coupon will be declined.
We redeemed a free $18 coupon for you yesterday on the previous account your registered: “nothonest”, such that we could generate wagering and play on the account as a means to test the data / stats.
This is why you would have seen the coupon declined on the new account.
Here is the history of the latest account you registered:
TimeStamp # Event Tracking Info Amt / Adj Amt Balance After Tran
8/16/2007 9:43:45 AM 1347698 Coupon denied – Coupon Redeemed by a Similar Player
8/16/2007 9:43:45 AM 1347697 Coupon requested NFN7YPN
8/16/2007 9:43:17 AM 1347695 Credit score adjusted Player Computer used with multiple accounts
8/16/2007 9:43:17 AM 1347694 Credit score adjusted Country of IP does not match country of player
8/16/2007 9:43:06 AM 1347693 Comp Adjustment Comment: New Player Lifestyle Points Bonus
Can any one not from the casino help me with a test please ??
As per my last response / post, we are running a test for you…