Hi again,
We will take your suggestions, guys and we will CLEARLY SPELL OUT this term in the signup process in our next newsletter. Like that, players will be made aware completely.
nice start but this should be stated BEFORE the player makes the deposit. that way they can have the info ready to send, it is made plain this info needs to arrive before they can play………. and thus they’ll send the info either right before or right after the deposit is made.
this should be made clear on the deposit page. not in a newsletter. Hell I never read newsletters i get so many I would get nothing else done if that were the case.
its all about making it easier for the player, hiding nothing and they will respect your being upfront about everything.
so btw: what happened to my deposit? I never sent in the info requested … therefore it should be denied or refunded. IF and when I get time to gather and send the info requested …. it may be weeks. $80 is not the end of the world to me but it will surely be the end of my relationship with any casino that keeps my money because I didn’t send in the info in the time period of 24 hours….. processor problems or not.
I’m not trying to be hard to get along with. if I had been warned upfront of the requirements i’d have made sure I had time to send such info before I made the deposit.
and btw: this is a first for me and I play plenty of places.
I have encountered one casino that was pro-active and contacted me saying you need to send in this info to be able to cash out so why not get it out of the way … but they never said I couldn’t gamble until it was done.