Hi again all,
my complaint is not the hoops I’m being asked to jump thru, but rather the time schedule they are asking/
24 hours is rediculous. and that’s exactly what the email notice sent to me said
This information is required within 24 hours of your deposit approval.
that is absolutely rediculous! what does it matter how long it takes a player to send in the requested info as long as they are not making more deposits or asking to withdrawal?
most frustrating is this information is not made apparent at the point of deposit where otherwise I’d have made sure I had all the info ready to send it.
Instead i find out about this by reading an email that i didn’t even see for long after I’d made the deposit. therefore giving me NO chance of satisfying your demands.
refund my money. Its quite simple. don’t accept the deposit UNTIL you’ve received the info demanded within the 24 period.
very poorly done people! I’m sure glad it was only $80 and not $800.
And Dom I while I agree keeping the processor happy is important. …. its not gonna do a whole lot of good to have all the working processors in the world if players are treated in such manner …….. oh except to cheat thte player out of the one deposit they made.
Nobody had contacted me saying they’d work on this with me. All I get is an email basically telling me I’m screwed because I didn’t send in the requested documents with 24 hours. the whole thing is rediculous.