Hi,
Steve, I answered the question about the deposit. I said that you have the deposit and you play with it. If you win and cashout, you have to do the faxback on a credit card deposit anyway. This has been a rule of all casinos for as long as I can remember. The only additional thing we’re asking for is to have people verify their ID and that they are the actual owner of the CC before they go on a tear and dump a bunch of cash into the casino. If it’s fraud, we get chargebacks, putting everyone at risk, especially the processor. If we lose the processor, game over for us and for you. Gooner, it still may be easy to find deposit options for New Zealanders, but in the US, you have to treat good ones (nevermind the pun) like Gold. Find us a new Neteller and sign us up.
Steve, I understand what your complaint is and before last October, my response would have been different. If you were on this side of the fence dealing with the latest crop of processors in this industry, you would be right there with us. Please also understand that this rule will not always be hard and fast. There will be some leeway for us and the player and we are promoting good, healthy personal contact with the players, which will make them stay around for longer.
We will commit to finding a nice balance of security and positive customer experience as we can. Thanks for your understanding.
J