Really?
Actually I thought keeping players happy and wanting to play is paramount.
The processors and mechanisms are important – but if you are “committed to excellent customer service” then it’s the PLAYER who is number one.
I’ve never experienced a demand for ID within 24 hours before – and I’ve probably played at 30+ places now. It would certainly take me aback … and I’d be very suspiscious of it if I received the demand in an EMAIL.
(as you know – the net abounds with phishing exercises)
… unless of course this information was CLEARLY SPELT OUT in the signup process – then I’d be expecting the mail and it would probably not even cause me to raise an eyebrow.
A-ha .. there is that email they said they’d send ..
I’ll deal to it now.
:hattip:
It’s about managing expectation … and if you’re coming over as rushing or harrassing the customer immediately after they’ve made a deposit then you’re going to lose that player.